FAQ

Have Questions?

You can communicate and confirm with the salesperson if you have any questions, to ensure that you can confidently understand and place an order for our products

Do your fire safety equipment comply with international safety standards (such as CE, UL, NFPA, ISO, etc.)? Can you provide official certification documents?

All our fire safety equipment strictly adhere to major international safety standards, including authoritative certifications such as CE, UL, NFPA, ISO, etc. We can provide complete scanned copies or hard copies of certificates upon your request for customs clearance and project acceptance.

Which fire types/scenarios are different models of fire equipment (fire extinguishers, fire suits, breathing apparatus, rescue tools, etc.) suitable for?

We mark applicable scenarios on product detail pages: e.g., dry powder extinguishers for Class A/B/C fires, fire suits for high-temperature rescue, and SCBA for hypoxic/toxic environments. We can also provide selection guides to help you match your needs.

Can you provide detailed technical parameters, third-party test reports and multilingual user manuals for the products?

We can provide user manuals in multiple languages such as English, Spanish and Arabic, along with complete technical parameter sheets and third-party test reports certified by CNAS/ILAC, meeting project acceptance requirements in different countries.

Do you provide repair services or solutions if products fail during use?

We provide lifetime technical support. Faults can be troubleshooted via remote guidance first; For irreparable faults, we can provide repair parts or replacement services, with costs determined according to the warranty status.

Do you support OEM/ODM customization? What content can be customized (specifications, packaging, logo, color, etc.)?

We support OEM/ODM customization, including product specifications, packaging design, brand logo printing, color matching, etc., to meet your branding needs and special project requirements.

Can wearing parts and spare parts be purchased separately? What is the supply lead time for spare parts?

All wearing parts and core spare parts are available for separate purchase. Standard spare parts are in stock and can be shipped within 72 hours; Custom-made special spare parts have a supply lead time of 10-15 days.

A brave firefighter in protective gear sprays water during training or emergency.

Request a Quote Today

Reach Us

Location:

266, B3-211, Nanhai Ave., Bldg. 4, Chuanggu, Venture Incubation Center, Nat’l High-Tech Zone, Haikou, Hainan Prov., CN

Email:

17350829928@163.com

Phone:

+86-173-5082-9928
+44-7592-744301

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